Shipping Policy

Ground Shipping is only available in the Continental United States. Unless otherwise requested, all packages require a signature.

Free Shipping offers are available to Continental United States residents only. All other customers should contact us about shipping charges.

We will ship your order via the best method based on weight and size of your items. If your order has large pieces, and/or the quantity suggests, your order will ship common carrier. An oversized handling fee may apply. Common carrier shipments deliver during normal business hours. Call us for shipping cost if destination is outside of the USA. All prices are for Delivery to your door, curbside, or loading dock. Someone should be present to sign and accept the merchandise.

Freight Damage
It is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipper. Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery. If you notice your product is damaged, refuse the package and note the damage on the bill of lading. Please email our customer service department immediately at sales@filtrationpoint.com and inform us of the damage. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them.

Obvious or Concealed Freight Damage
If you receive a shipment from an order that you placed with Filtration Point with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.

Shipping to Hawaii / Alaska / Puerto Rico:
Additional shipping charges apply to orders sent to Hawaii, Alaska, and Puerto Rico. Actual shipping charge will be calculated upon order processing and may differ from the charge presented during checkout. Shipping will take between 5– 9 business days.



Shipping Internationally:

Bulk Orders
If you are an overseas customer needing a volume bulk order, please contact us at sales@filtrationpoint.com to discuss.

Smaller International Orders
For smaller international orders, we ship internationally via GlobalShopex. To place an order, choose the International Checkout on the cart, read and approve the policies, then complete the international checkout forms. GlobalShopex will ship you your order and provide customer support. Please note that international orders purchased via GlobalShopex are not returnable.

International Shipping