Return Policy

Domestic US Orders
Your complete satisfaction is our primary concern. We want you to be fully satisfied with every item you purchase from Filtration Point LLC. If you are not satisfied with an item that you have purchased, you may return the item within 30 Days of your delivery date for a full refund of the purchase price, minus shipping, handling or other charges. The item must be returned in like new condition, with all paperwork, packaging, parts, and accessories to ensure full credit. A restocking fee may apply if these conditions are not met. Product returns that are not a result of error or defect will be subject to a 25% restocking fee deducted from the total refund. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your refund amount. Customer is responsible for return shipping. All returns must be authorized through Filtration Point. We will not accept any unauthorized packages or packages with RMA number issued more than 10 business days before attempted delivery. Please email sales@filtrationpoint.com and reference your order number to obtain a return authorization.

Cancellations or Changes to Orders:
Once an order has shipped and in transit to the customer, the order cannot be canceled. Any authorized returns must have an (RA) a return authorization number from Filtration Point LLC, and the customer will receive instructions for returning the product. The customer may be responsible for any shipping charges or re-stocking fees that may occur. Returns must be in original packaging and without obvious signs of use or damage, and must be in new resalable condition. The condition of the product will be determined at our discretion. Restocking fee and Freight charge will be charged on all refused shipments or incorrectly ordered items.

Please email sales@filtrationpoint.com and reference your order number for cancellations or return authorizations.

International Orders
If you purchased your bulk order filters directly from Filtration Point, refer to the domestic returns policy above.

If you purchased your filters through GlobalShopex, the filters are non-returnable per the terms and conditions you agreed to during checkout.